Returns & Refunds

AtΒ Olwukolβ„’, we want every kitchen essential you receive to feel useful, well designed, and worth bringing into your home.

This policy explains how return requests, damaged items, exchanges, and refunds are handled by Atlanta Culinary Equipment, Inc.

1. Our 30-Day Return Window

Most eligible products may be returned within 30 days of confirmed delivery.

To be considered for a return, the product should:

  • Be unused, unwashed, and in its original condition

  • Include the original packaging, accessories, manuals, and parts

  • Have all labels or protective materials intact, where applicable

  • Be accompanied by an order confirmation or other proof of purchase

Products showing signs of use, washing, damage, alteration, or incomplete packaging may not qualify for a full refund.

2. Starting a Return πŸ“¦

Before sending a product back, contact our support team:

Email: service@olwukl.com
Phone: (770) 908-3838

Please include:

  • Your order number

  • The product you wish to return

  • The reason for the request

  • Photos, when the product is damaged or incorrect

After reviewing your request, we will provide the appropriate return instructions and, where applicable, a return shipping label.

Please do not send products back without prior authorization. Unauthorized returns may be delayed, refused, or sent back to the customer.

3. Damaged, Defective, or Incorrect Products

Please inspect your order shortly after delivery.

Contact us promptly if your item:

  • Arrived damaged

  • Has a manufacturing defect

  • Is missing an essential part

  • Does not match the product ordered

Including clear photos of the product, packaging, and shipping label helps us review the issue more efficiently.

Depending on the circumstances, we may offer a replacement, refund, missing-part shipment, or another appropriate solution.

4. Items That May Not Be Returned

For safety, hygiene, or practical reasons, certain products may be excluded from return, including:

  • Kitchen products that have been used, washed, or exposed to food

  • Opened consumable or perishable goods

  • Personalized, engraved, or specially made products

  • Gift cards

  • Products marked as final sale

  • Promotional gifts supplied at no additional charge

  • Items damaged through misuse, improper cleaning, or normal wear

A discounted price does not automatically make an item final sale unless this is clearly stated on the product page or during checkout.

Please contact us before returning an item if you are uncertain about its eligibility.

5. Exchanges

For faster processing, exchanges are generally handled as two separate steps:

  1. Request and return the original eligible item.

  2. Place a new order for the preferred product, color, or style.

This approach allows replacement products to be shipped without waiting for the complete return inspection process.

If the original product arrived damaged or incorrect, please contact us before placing another order.

6. Return Shipping Costs

Return shipping responsibility may depend on the reason for the return.

  • For verified damaged, defective, or incorrect products, we may provide a prepaid return label or another suitable solution.

  • For preference-based returns, such as ordering the wrong size, color, or item, return shipping costs may be deducted from the refund or paid by the customer.

Any applicable shipping instructions or charges will be explained before the return is authorized.

Original delivery charges are generally non-refundable unless required by law or the return results from an error on our part.

7. European Union Orders

Where applicable, customers receiving products in the European Union may have a legal right to cancel certain online purchases within 14 days of delivery without providing a reason.

Returned products should be handled only as reasonably necessary to inspect their nature and basic functionality.

Exceptions may apply to:

  • Personalized products

  • Sealed hygiene-sensitive goods after opening

  • Perishable products

  • Other items excluded under applicable consumer law

These statutory rights apply in addition to any eligible rights offered under our standard return policy.

8. Return Review and Refunds πŸ’³

Once an authorized return arrives, our team will inspect the product and notify you of the outcome.

If approved:

  • The refund will normally be issued to the original payment method

  • Processing may take up to 10 business days

  • Your bank, payment provider, or credit card company may require additional time to post the funds

Refund amounts may be adjusted if the returned product is incomplete, used, damaged, or missing original accessories.

If more than 15 business days have passed since your refund approval, contact:

service@olwukl.com

9. Orders Returned by the Carrier

An order may be returned to us when:

  • The shipping address is incomplete or incorrect

  • Delivery is refused

  • The package is not collected

  • The carrier is unable to complete delivery

Once the package is received and reviewed, we may issue a refund minus applicable original shipping, return shipping, or carrier handling costs, unless the delivery issue resulted from an error by us.

10. Authorized Return Address

Products must only be sent after receiving return authorization and shipping instructions.

Atlanta Culinary Equipment, Inc.
1858 Meca Way
Norcross, GA 30093-2918
United States

Sending a package to this address without prior approval does not guarantee that the return will be accepted or processed.

Thoughtful Products. Fair Solutions. 🀎

Olwukolβ„’ is committed to handling eligible returns clearly and respectfully, so you can shop for your kitchen with greater confidence.